Refund policy

Return and Refund Policy

At Trade Nest, we are committed to providing high-quality floor tiles and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy to understand your rights and how we can assist you.

1. Eligibility for Returns

  • Returns are accepted within 30 days of the purchase date.
  • To be eligible for a return, the tiles must be unused, in their original packaging, and in the same condition as when you received them.
  • A valid proof of purchase, such as a receipt or order confirmation, is required to process any returns.

2. Non-Returnable Items

  • Custom or special-order tiles are not eligible for returns or refunds.
  • Clearance or sale items cannot be returned.
  • Damaged or broken tiles not reported within 7 days of delivery are not eligible for return.

3. Return Process

  • To initiate a return, please contact our customer service team at contact@tradenest-pte-ltd.com with your order number and details about the product you wish to return.
  • Once your return request is approved, we will provide you with instructions on how to return the items to our warehouse.
  • The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product).

4. Inspection and Approval

  • Once your return is received, it will be inspected to ensure it meets our return conditions.
  • We will notify you of the status of your return after the inspection is completed.

5. Refunds

  • If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
  • Original shipping costs are non-refundable unless the return is due to an error on our part.

6. Exchanges

  • If you need to exchange your item for a different product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

7. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund at no additional cost to you.

8. Contact Us If you have any questions about our Return and Refund Policy, please contact us at:

  • Email: contact@tradenest-pte-ltd.com